A physical copy of these Terms & Conditions will be delivered with your Palouse Ranches shelter in addition to our Delivery & Acceptance form.
All Palouse Ranches products are made to order. Lead times are subject to change based on current production load. Our team works hard to build products in a timely manner; however, supply-chain interruptions and material delays may create longer wait times out of our control.
Condition of Sale
The steel and wood in the products purchased are not treated. Service life is based on the deterioration of the materials used. Wet weather conditions may cause iron oxide discoloration on boards. We recommend sealing the lumber on your shelter with an oil based product. Water based treatments may cause additional discoloration; however, this discoloration has no effect on structural integrity.
All Palouse Ranches products are delivered by contracted drivers. Delivery scheduling is subject to the driver’s schedule and current weather / road conditions. In the winter, delivery may be delayed due to the closure of passes and unsafe hauling conditions. Delivery fees are based on address input at the time of check out; however, additional fees may apply based on location and will be reviewed prior to finalization of order (ex: pilot cars, ferry fees, truck routes, etc.) Should your delivery address change between order and delivery date, additional transport costs may apply.
Deliveries are scheduled to (1) hour maximum. If shelter placement takes longer due to the actions of the purchaser, there is an additional charge of $75/ hour after the first hour. Driver(s) will notify of any charges that will be incurred for longer placement times before completing placement.
Drivers will try their best to place shelters in the desired location; though it is not guaranteed our drivers can safely / reasonably reach your location. If a driver is unable to place the shelter in the purchaser’s preferred location, the purchaser may elect to move the shelter using personal vehicles / equipment.
Long Term Storage
Please notify Palouse Ranches within (7) business days of your order of any issues or delays that may occur based on the estimated production and delivery timeline. Once production is complete and any remaining balance due is paid, your shelter will be scheduled for delivery. If delivery is delayed due to customer request (ex: not ready for delivery due to site prep, moving locations, etc.) additional storage fees may apply at $5/day per shelter. Should Palouse Ranches be unable to reach customer locations due to poor weather, road conditions, etc. no storage fees will apply and delivery will be scheduled when drivers are able to reach customer property.
Awnings arrive “down” in the transport position and must be lifted and bolted into the final position once on site. Please notify Palouse Ranches in advance of requests for driver placement of awnings. Please notify of any equipment on site available to assist in placement. Purchaser will need to be on-site for delivery to assist the driver and use personal equipment. If a driver does not have purchaser assistance in awning placement, it is the responsibility of the purchaser to move the awning in the final position
Permits & Regulations
The purchaser is responsible for knowing the building permit requirements of his/her local municipality / county. It is up to the discretion of the purchaser whether or not to obtain a building permit. The seller is not liable for any fees the purchaser may incur for failing to obtain a permit. Palouse Ranches will provide in-house drafted drawings / resources needed for permitting for an additional fee. Please contact our sales staff for pricing. If for any reason we need to pick your shelter up because of permitting issues, there will be a $600 fee up to 150 miles, and $7/mile after that.
Palouse Ranches is not responsible for anchoring products. Please note, though our products are heavy, they can still move during extremely high-wind events. Contact us for suggested anchoring systems that may be purchased separately from third-party vendors.
Ground Prep / Excavation
Palouse Ranches is not responsible for ground prep and is not liable for any damages that occur to purchaser property due to unstable ground conditions. In the event two shelters are placed together and connected with flashing / ridge cap, it is recommended to level and compact the ground surface to avoid uneven settling of structures. It is the responsibility of the purchaser to ensure adequate ground preparation occurs prior to driver arrival and shelter placement.
The full balance of each shelter is due prior to scheduling delivery. We offer a (3) day guarantee to ensure satisfaction. After 72 hours, our warranty, cancellation, and restocking fees / policies apply.
If a payment is returned or denied after processing, a $50 returned payment fee will be added to the remaining balance.
At Palouse Ranches, we stand by our products. If your product has a structural problem with its frame, please contact us. We offer a 5 year non-transferrable warranty on our frames. If the purchaser moves the shelter to a property out of our service area, the warranty will be void. This warranty shall not apply if this product is damaged by unforeseen and uncontrollable natural events, negligence, or misuse.
Cancellation of Order / Restocking Fee
Orders for portable building(s) may be canceled by the purchaser if production hasn’t started and materials have not been ordered. There is a 5% cancellation fee for simple shelter orders. For all custom builds, a cancellation fee of 15% of invoice total will apply. The remaining balance of deposit will be refunded to the purchaser. If delivery has been made, refunds may be issued on a case-by-case basis.
Contact us at email@example.com for questions related to refunds and returns.