Frequently Asked Questions
- Shelter Materials
- Lead Times
- Site Permits / Plans
- Delivery Day
- Care & Use
- Terms & Conditions
- Anchor Systems
- Site Prep / Excavation
- Selecting Shelter Size
PIPE: Our Ranch Collection models are built with 2-7/8″” (schedule 80) recycled oil pipe (frame, roof joists, and skids). This recycled drill stem pipe is thick, durable, will last a lifetime and is intended to withstand long-term exposure to the elements.
LUMBER: All Palouse Ranches lumber is kiln-dried untreated Doug Fir. Our siding is ready for your preferred treatment, though we recommend sticking to an oil-based stain (or clear coat), or prime & paint with exterior grade paint! It is unlikely that the dimensional lumber we use will have a uniform appearance. You may see blemishes or waning in the lumber, but be assured this is normal and will not affect the structural integrity of your building.
POCKET SYSTEM: Our pocket system holds the 2″x8″ lumber in place allowing the boards to flex when moving the building! This allows you to replace a board easily should a farmyard friend get a little extra rowdy!
ROOF TIN: Our 28G Galvalume roofing is durable, easy to customize color, and perfect for rain and snow to slide right off.
HINGES: All door and gate hinges include grease zerk fittings. If your hinges begin to squeak or they become difficult to swing open, add more grease!
Our teams work diligently to build your shelter as quickly as possible. We believe in the value of your investment, and hand craft each quality-made, lasting shelter. This may result in longer lead times during peak seasons with high order volume. Additionally, our delivery is contracted with regional logistics teams and inclimate weather / road conditions can delay transport.
Our typical lead times for ready-to-ship shelters is 2-3 weeks max. We deliver within the Pacific Northwest and our standard service area is approximately 400 miles of our Ontario, OR or Prosser, WA locations. Most times our delivery range is within Oregon, Washington, Nevada, and Idaho. Extended lead times may apply for areas in California, Wyoming, Utah, Colorado, and Nevada.
Built to order shelters in our Ranch Collection take 4-12 weeks to delivery depending on model and complexity of order.
It is the customer’s responsibility to confirm building code requirements, HOA rules, permit requirements, and any setback requirements that may apply. In the event your county zoning requires a permit for your building, we are happy to help! We will work with you, your county, and one of our partner Engineering firms to design and submit official plans with build criteria rated for your specific address. Please note, site plans are typically required for this process and not the responsibility of Palouse Ranches to provide. Please contact us and we will get you our design fee schedule and start the process for a permitted structure. Should failure to comply with any requirements result in order cancellation or return fees may apply. Please review our terms & conditions for details.
All Palouse Ranches products are delivered by contracted drivers. Delivery scheduling is subject to the driver’s schedule and current weather / road conditions. In the winter, delivery may be delayed due to the closure of passes and unsafe hauling conditions.
Drivers will try their best to place shelters in the desired location; though it is not guaranteed our drivers can safely / reasonably reach your location. If a driver is unable to place the shelter in the purchaser’s preferred location, the purchaser may elect to move the shelter using personal vehicles / equipment. Our shelters have tow points for ease of moving around your property. See our Reference Guide for more info on the tipped end tow points!
Deliveries are scheduled to (1) hour maximum. If shelter placement takes longer due to the actions of the purchaser, there is an additional charge of $75/ hour after the first hour. Driver(s) will notify of any charges that will be incurred for longer placement times before completing placement.
Awnings arrive “down” in the transport position and must be lifted and bolted into the final position once on site. Please notify Palouse Ranches in advance of requests for driver placement of awnings. Please notify of any equipment on site available to assist in placement. Purchaser will need to be on-site for delivery to assist the driver and use personal equipment. If a driver does not have purchaser assistance in awning placement, it is the responsibility of the purchaser to move the awning in the final position.
Clean the site of all debris (tree stumps, shrubs, plants, dog waste, trash, etc.) and create a clear pathway to and from where our delivery vehicle must drive. Our shelters are 10’7″ deep (exterior); however, it is recommended to have at least 12′ clearance for all gates, driveways, etc. to ensure the transport vehicle has appropriate access.
Please make sure an adult is able to meet the crew and show them where to place your structure.
We recommend staining, painting, or using a clear coat to preserve your siding as soon as it’s on site because the wood is raw. Oil based stain is what most customers use and love!
While we strive to make our buildings protective against the elements, they are not water/airtight. You may experience gapping in your wood siding as the shelter ages. If the wood siding shrinks simply unscrew & push the top board down (you may need to remove 2″x4″ or flatbar interior strapping). Occasionally enough room forms that another board can be added in to fill the gap! There are gaps at the top and bottom of your shelter for added ventilation.
A mid-sized or larger tractor, or a 3/4 ton or larger pickup can pull any size of shelter. A chain is hooked to the bars on the tipped ends and the shelter is simply pulled along the ground to a new place. Our shelters weigh between 2,300 – 7,000lbs depending on size and add ons. Please contact our customer service team for info on your shelter weight!
A physical copy of our Terms & Conditions will be delivered with your shelter in addition to a shelter inspection form. If you have any questions regarding our policies, please email email@example.com for assistance. When you check out (via phone or website), you are agreeing to our terms & conditions.
Palouse Ranches is not responsible for anchoring products. Please note, though our products are heavy, they can still move during extremely high-wind events. We suggest a Duckbill style earth anchor rated appropriately for your shelter weight to secure your building in place. Our shelters weigh between 2,300 – 7,000lbs depending on size and add ons. Contact our Sales Team for further details and where to purchase appropriately sized anchors.
Palouse Ranches is not responsible for ground prep and is not liable for any damages that occur to customer property due to unstable ground conditions.
Most Palouse Ranches builds are intended to be placed out in the pasture and don’t require a perfectly level site for placement. That being said, the more level site you pick for the Pasture King, Loafing Shed, Bunkhouse, and Ranch House models, the better!
In the event two shelters are placed together like the Farmstead model, we’ll connect the roofline with a ridge cap. It is recommended to level and compact the ground surface to avoid uneven settling of each side of the structure. It is the responsibility of the customer to ensure adequate ground preparation occurs prior to driver arrival and shelter placement.
A 10’x20′ Loafing Shed is usually sufficient for three horses to get out of the weather and our 10’x12′ stalls in the Bunkhouse, Ranch House, and Farmstead models are large enough for very large horses. If you’re looking at a shared space and have horses who follow a strict pecking order, here are some tips for shelter ordering for horses:
- Buy longer rather than wider. The more room there is, the harder it is for one horse to keep out the others.
- It can be better to buy several smaller shelters rather than one long shelter. They can be spaced out around the pasture, allowing each horse a chance to seek shelter.
- Set up a feeding area outside of the shelters. It is best if your horses do not come to associate food with shelter as horses in a pecking order can be very territorial over food.